Shipping Policy & Track Your Order

Free Standard Shipping

HiFiSO currently offers free standard shipping to supported destinations. We primarily serve customers in the United States, European Union, South Korea and Japan. Shipping availability may vary by product and destination.

Order Processing

Most in-stock orders are prepared after payment verification. Processing times may vary during product launches, holidays, promotional events or when an item is marked as pre-order.

Delivery Estimates

The estimated delivery timeframe shown during checkout or in your shipping confirmation is an estimate and is not guaranteed. Customs inspections, weather, peak-season congestion and carrier disruptions may cause delays outside our control.

Tracking Your Order

Once your order ships, we will send a shipping confirmation email containing the tracking number or tracking link. Please allow up to 24–48 hours after receiving the tracking number for the carrier system to show movement.

You may also track most international parcels at 17TRACK.

Address Accuracy

Please make sure your shipping address, postal code, apartment or unit number, email address and recipient name are complete and accurate before submitting your order. Contact us as soon as possible if you notice an error.

Customs, Taxes & Duties

Import taxes, customs duties or local handling charges may apply depending on destination and shipping method. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient.

Lost, Delayed or Returned Parcels

If tracking has not updated for an extended period, or your package appears lost, contact us at support@hifiso.com with your order number and tracking number. We will work with the carrier to investigate.

If a parcel is returned because of an incorrect address, delivery refusal, unpaid import charges or repeated failed delivery attempts, additional shipping costs may be deducted from any refund or charged before reshipment.