Frequently Asked Questions
Orders
Can I change or cancel my order?
Please email support@hifiso.com as soon as possible. We will try to help before the order enters fulfillment, but changes or cancellations cannot be guaranteed once processing has started.
How do I know my order was received?
After checkout, you should receive an order confirmation email. If you do not see it, check your spam folder and make sure the email address entered at checkout is correct.
Shipping
Do you offer free shipping?
Yes. HiFiSO currently offers free standard shipping to supported destinations.
Where do you ship?
Our primary markets are the United States, European Union, South Korea and Japan. Availability for other destinations may vary.
Why is my tracking number not updating?
Tracking can take 24–48 hours to update after shipment. If there is still no movement after that period, contact us with your order number.
Products & Pre-orders
What happens if I buy a pre-order item?
Pre-order availability dates are estimates provided based on the latest information available. If a release date changes, we will update your order when possible. You may contact us before shipment to ask about cancellation options.
Are products authentic?
HiFiSO sells products sourced through brand, distributor or authorized supply channels. Products are supplied as genuine retail goods unless clearly identified otherwise on the product page.
Returns & Warranty
What should I do if my item arrives damaged or defective?
Contact us within 7 days of delivery with your order number, photos or video showing the issue, and a description of the problem.
Can I return an item because I changed my mind?
Eligible unused products may be requested for return within 30 days of delivery. Products must be complete and in resalable condition. Some hygiene-sensitive, custom or made-to-order items may not be returnable.
How do I request warranty service?
Email support@hifiso.com with your order number, product name, serial number if available, and a clear description of the issue.