Return Policy & Warranty

Return Policy & Warranty

This page explains HiFiSO's general return and warranty framework. Contact support@hifiso.com before sending any product back. Returns sent without authorization may be delayed or refused.

7-Day Damaged / Wrong / Defective Item Support

If you receive an item that is damaged in transit, materially different from what you ordered, or unusable because of a confirmed product defect, please contact us within 7 days of delivery. Include your order number and clear photos or video showing the issue.

After review, we may offer replacement, repair, store credit or refund depending on the situation and product availability.

30-Day Return Request Window

If you change your mind, you may request a return within 30 days of delivery for eligible products. To qualify, the item should be in the same condition in which it was received, with original packaging, accessories, manuals, warranty cards and any included gifts.

Opened or used products may be subject to a restocking deduction if they cannot be resold as new. Shipping costs, customs duties and other non-refundable charges may be deducted where applicable.

Non-Returnable Items

  • Custom-made or personalized products
  • Custom-fit IEMs
  • Items with hygiene concerns once used, including certain eartips or similar accessories
  • Products damaged through misuse, modification, accidental damage or unauthorized repair
  • Items missing essential parts, accessories or original packaging

Refunds

Approved refunds are normally issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund.

Order Cancellation

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after fulfillment has started or the parcel has been handed to the carrier.

Warranty

Unless a product page or manufacturer specifies a different term, HiFiSO's standard warranty framework is up to 12 months for eligible electronic audio products from the original order date. Certain consumable accessories, cables and adapters may have shorter coverage.

Warranty service covers eligible manufacturing defects under normal use. It does not cover accidental damage, misuse, liquid damage, unauthorized modification or repair, improper power supply, cosmetic wear, loss, theft, or damage caused by using the product contrary to the manufacturer's instructions.

How to Request Service

Email support@hifiso.com with your order number, product name, serial number if available, description of the issue, and supporting photos or video. We will provide the next steps after reviewing your request.